vivanordTerms and Conditions



1. Introduction
Welcome to Vivanord™. We have started back in 2007, when we realised that people want to have a lot of discretion when dealing with personal problems and don't want to go to a shop or drugstores and instead want to deal with it privately. So internet is our perfect solution. We have offices all across the EU. We are outsourcing a lot of our work in Italy, Spain, Germany, Austria and Slovenia. Our priority nr.1 is discretion and security. From day one to now, nothing has greater priority than to make sure that a) you are able to order with the highest protection of your identity and card payment security b) your order arrives without anybody being able to know what's inside. We protect the data and will never give it to 3rd party.

2. Order notes
Once you have placed your order, confirmation will be sent to you via e-mail.

3. Cancellation
If purchases are cancelled for any reason prior to dispatch you will be refunded completely.

4. Delivery
All orders are shipped within 24 hours except weekends and public holidays. Orders placed up to 1pm on week days will ship on the same day. Deliveries within the EU may take between 2 – 5 working days. Please note that these delivery times are only estimates and may vary from time to time as a result of factors that may or may not be within our control.

5. Payment
We accept Credit Card and payments via Paypal.

6. Credit Cards Security
During your order you will be passed on to a Paypal's Secure Order Processing page. Your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

7. Delievery costs
For purchases over 100 EUR the delivery is free, for purchases under 100 EUR we add 5 EUR for sending.

8. Returns policy
We take pride in providing quality solutions safely and securely to our customers. However, if you have placed an order and do wish to return it, we have simple processes to solve it. If any Goods you have purchased have faults when they are delivered to you or if you are unsatisfied with the product, you should contact info@vivanord.com within 7 days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. The pruchase price will be refunded to your bank account.

9. Our money back guarantee
We offer money-back guarantee if the buyer is not satisfied with a product after using it. Refund is claimed in a simple and discrete way, no questions asked. The only condition is that the buyer notifies the seller about the complaint within 30 days of purchase on the e-mail address info@vivanord.com, while returning the originally purchased goods at their own cost with a maximum of two capsules missing. The refund of the purchase price shall be made in full.

10. Disclaimer
If you are unsure about using our product we advise you to seek advice from your doctor before placing your order, after all - we want you to have peace of mind. This is especially the case if you are under medical supervision or suffer from any known allergies. Our products are not intended to treat, cure or prevent any disease, nor is the information we supply on our website or in our promotional material intended to replace the individual advice available from your own doctor. If you have a recurring health problem that worries you, you should consult your doctor. If you are taking a prescription medicine, please consult your doctor or pharmacist before taking our products.

11. Privacy policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organizations or individuals.

12. Copyright
All contents and information on this site including without limitation text, graphic and images, are the property of Herbamedis LTD.


Herbamedis Limited
Ireland

E-mail: info@vivanord.com